MakeMyTrip is India’s largest online travel company, offering an integrated platform for booking flights, hotels, holiday packages, trains, buses, cabs, and more. Founded in 2000 and listed on the Nasdaq, the company has grown to hold roughly half of India’s online travel market. Here’s a complete overview of what the platform offers.
Core Services
MakeMyTrip.com consolidates travel booking into a single platform spanning domestic and international flight ticketing, hotel and alternative accommodation bookings (including villas and homestays), holiday packages and packaged tours, train ticketing for Indian Railways, bus ticketing through major Indian bus operators, car and cab hire, activities and experiences, and ancillary services like travel insurance, forex cards, and visa processing. This breadth is a core part of the platform’s appeal — travelers can plan and book most components of a trip without switching between multiple separate sites or apps.
Flight Booking
MakeMyTrip provides access to all major domestic full-service and low-cost airlines operating in India, as well as international carriers flying to and from the country. The flight search tool typically lets users compare prices, filter by airline, timing, and stops, and bundle flights with hotels for combined discounts, a common strategy travelers use to reduce overall trip cost compared to booking each component separately.
Hotels and Accommodation
The platform’s hotel inventory spans a comprehensive set of domestic properties across India alongside a wide selection of international accommodations, including standard hotels as well as alternative stays like villas and homestays. In 2026, MakeMyTrip rolled out a “confirmed early check-in and late check-out” feature across more than 11,000 Indian properties and 1,000 international accommodations, addressing a long-standing traveler frustration around inflexible standard check-in and checkout windows by letting eligible travelers reserve extended access at participating properties.
Holiday Packages
Beyond booking individual components, MakeMyTrip offers pre-packaged holiday tours bundling flights, accommodation, and often local activities or transfers into a single booking, a format aimed at travelers who prefer a more guided, less piecemeal planning experience, particularly for international trips or less-familiar domestic destinations.
Trains, Buses, and Ground Transport
MakeMyTrip provides train ticketing for Indian Railways alongside bus ticketing through all major Indian bus operators — the bus ticketing business was significantly strengthened through the company’s merger with redBus, one of India’s largest bus booking platforms, which the company has used to redirect demand toward alternative transport modes during periods of airline disruption. Car hire and airport cab booking round out the ground transportation options available through the platform.
myBiz: Corporate Travel Management
For business travelers, MakeMyTrip operates myBiz, a dedicated corporate travel management platform aimed at startups, SMEs, and larger enterprises. myBiz consolidates business travel arrangements into a unified booking platform, includes an approval workflow system letting managers review and authorize travel requests before bookings are confirmed, offers a self-service portal for employees to book travel and submit expenses independently, and supports document storage for travel-related paperwork like tickets, visas, and receipts, along with API access for integrating myBiz with a company’s other internal systems.
Ancillary Services
Beyond core bookings, MakeMyTrip has expanded significantly into ancillary services — visa processing assistance, third-party travel insurance, and prepaid multi-currency forex cards for international travelers — a strategic shift the company has described as a “second growth engine” alongside traditional travel bookings, since these services tend to carry higher margins and deepen customer engagement beyond a single transactional booking.
Company Scale and Market Position
MakeMyTrip owns and operates several well-recognized travel brands beyond its flagship site, including Goibibo and redBus, accessible through their respective primary websites and mobile apps. The company holds an estimated 50-55% share of India’s online travel market, processing billions of dollars in annual gross booking value, and trades on the Nasdaq under the ticker MMYT — a notable milestone as one of the relatively few Indian consumer internet companies to achieve a major US stock exchange listing.
Customer Support and Managing Bookings
MakeMyTrip offers dedicated customer service channels to help resolve booking-related issues, alongside AI-driven customer support tools the company has increasingly incorporated to handle routine queries more efficiently. Users can manage bookings, check itineraries, and handle changes or cancellations through the mobile app, which mirrors most of the functionality available on the desktop site.
Tips for Booking on MakeMyTrip
A few practical tips can help travelers get the most value from the platform: bundling flights and hotels together often unlocks better combined pricing than booking each separately, checking the app for exclusive app-only deals is worthwhile since these are sometimes priced lower than the desktop site, and booking well ahead of peak travel seasons (major Indian festivals, school holiday periods) generally yields better fares and accommodation availability given how quickly inventory can be claimed during high-demand periods.
The Bottom Line
MakeMyTrip.com has built its dominant position in India’s online travel market through a genuinely comprehensive, single-platform approach spanning flights, hotels, packages, ground transport, and increasingly valuable ancillary services, complemented by a dedicated corporate travel arm in myBiz. For travelers planning trips within India or internationally, its scale and breadth make it one of the most consistently referenced starting points for travel research and booking in the Indian market.